Have you lodged a ticket?!
Co-op helpdesk shift: clear tickets before SLA timers run out
by Barking Dog Productions
Summary
You and up to two other technicians work an office floor, finding the right desk and completing interactive tasks to close IT tickets. Each workday has a quota and SLA timers, from routine requests to P1 incidents, and you need to hit the numbers to come back tomorrow.
- 1-3 player co-op, online or LAN
- Ticket queue with priorities and SLA timers
- Daily quotas to survive another workday
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