On Hold - Call Center Simulator
Answer calls, verify IDs, catch fraudsters, dodge your supervisor
by Throwdown Games
Summary
You play Employee #4471 at Nimbus Telecom, answering voiced calls, running multi-factor identity checks, and picking CRM actions like Escalate, Upsell or Flag as Fraud. Botched calls turn into overnight complaint emails and weekly performance reviews on CSAT, resolution rate and handle time.
- Fully voiced callers with mood and patience meters
- Six-player Shift Race with live scoreboard and sabotage
- Two phone lines: inbound queue plus outbound cold calls
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